Castle Wholesalers Hardware & Home Improvement Store Online home improvement and hardware store
selling products to contractors at
below hardware store prices.
the hardware people
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Paint & Paint Supply
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Plumbing Supply & HVAC
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Customer Service       Products including Building Supplies, Fasteners & Anchors, Electrical & Lighting, Building Hardware, Wholesale Tools, Industrial Cleaning Supply, Garden Supply, Paint & Paint Supply, Plumbing Supply & HVAC, Power Tools, Plumbing Fittings, Work Clothes, Locks & Security, Wood Working Tools and Power Tool Accessories.

Policies For Shipped Orders: Shopping Help: Policies For Pick-Up Orders:

Policies For Shipped Orders:

Shipping - Returns and Refunds

  • We accept returns only for items purchased from Castle Wholesalers. Proof of purchase required. All claims must be made within 30 days of receipt of order and may not be returned without a Return Goods Authorization (RGA). We will not accept returns older than 30 days after receipt by customer. Call 301-699-2206 to obtain your RGA. Any items returned without an RGA will be refused. This also applies to items returned to our warehouses that were originally shipped.

  • All items must be returned with all the parts that the manufacturer included with the product and non-defective products must be in new condition and returned in the undamaged package originally supplied by the manufacturer.

  • Refunds will be in the same form of payment originally used for purchase. Check payments must clear the bank before any refunds may be applied to the transaction. Refunds by check may take 2 weeks after receipt of items.

  • The customer is responsible for all return shipping charges and restocking fees if any. If the return is due to our error, shipping charges will be refunded with the purchase price. If the return is not due to our error, shipping charges will be deducted from your refund.

  • Defective items will be replaced only, shipped free of charge and any return shipping charges will be refunded.

  • If an order is cancelled in route or refused we will refund the purchase price less the actual shipping charges we incurred, not the original amount paid by the customer. All return freight charges will be the amount the carrier actually charges, not the amount Castle Wholesalers originally charged. We strongly suggest a reputable carrier for all returns.

  • Castle Wholesalers reserves the right to limit or refuse to accept the return of any merchandise at any time for any reason.

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Shipping - Shortages and Damages

Shortages and Damages at Time of Delivery: All shortages and damages MUST be noted on the freight bill and/or the bill of lading at TIME OF DELIVERY. The customer is advised to keep a signed copy of the freight bill and bill of lading for all shipments. All orders with an unreasonable amount of damage should be refused and documented on all shipping papers. All shortages and damages should be reported to Castle and the carrier as soon as possible. Castle is not responsible for shortages on the freight bill. A delivery charge will not be applied for replacement of short or damaged goods. Any questionable denting, rounded corners, gouging, etc. should be noted on all shipping papers because damages might not be apparent at time of delivery.

Shortages and Damages in Packing: All our orders are double checked to mitigate shortages in packing. Even with this precaution, occasional shortages will occur. All shortages and damages in packing must be reported within 48 hours after receipt. Shortages and damages not reported within 48 hours shall be declined. A delivery charge will not be applied for replacement of short or damaged goods.

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Shipping - Pricing and Availability

We are not responsible for typographical errors. Pictures and artist renderings may vary from the actual products. Not all items represented on this web site are available for shipment. We may offer, upon request, special pricing on an individual item basis. Please call for special pricing requests.

Pricing Subject to Change Without Notice.

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Shipping - Order Acceptance

Access to this web site, possession of advertising, marketing or any other material or representation does not constitute authority to buy from Castle Wholesalers. The acceptance of a quote, acknowledgement, confirmation or any other communication or representation does not constitute a commitment of Castle Wholesalers. Castle Wholesalers reserves the right, at any time, to limit, to accept or to decline any order for any reason. We do not put orders on hold for any reason. Orders will not be shipped unless the Customer has accepted the terms and conditions of sale set forth by Castle Wholesalers. Acceptance must be made at time of checkout by checking the Acceptance checkbox on payment order form. At Castle Wholesalers discretion, an order acknowledgement form may be faxed to the customer once an order is received by Castle Wholesalers and the customer must sign and fax back to Castle Wholesalers prior to order processing.

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Shipping - Sales Tax

Sales tax shall be charged on all orders shipped inside Maryland. Sales tax will not be charged on shipments inside Maryland if documentation exempting such shipments is received. SALES TAX EXEMPTION FROM ANOTHER STATE OTHER THAN MARYLAND IS NOT VALID IN MARYLAND. ONLY MARYLAND SALES TAX EXEMPTION IS VALID IN MARYLAND. Orders delivered outside Maryland shall be free of sales tax.

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Shipping - Back Orders

Out of stock items should be reordered, we do not currently backorder. However, we will back order specially ordered items.

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Shipping - Payment by Check

Order paid by check will be held for check clearance: 5 working days for Cashiers Checks and 10 working days for all other checks.

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Company Information and Policies For Pick-Up Orders:

Pick-Up - Returns and Refunds

All claims must be accompanied by invoice within 5 days, all items must be returned with all the parts that the manufacturer included with the product and non-defective products must be in new condition and returned in the undamaged package originally supplied by the manufacture. Refund by merchandise credit only with the exception of cash refunds on the same day of purchase and if originally paid in cash. Ridgid electric cleaners are covered under manufacture warranty and must be returned to their service center. Castle does not accept returns of these products. All windows, bath, and kitchen cabinets are returnable only if undamaged. These items must be inspected carefully for any defects before purchase. Please note that we accept returns only for items purchased from Castle.

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Pick-Up - Pricing and Availability

Discounts on large quantity purchases of a particular item may be available on a one time basis by request. Castle Wholesalers is not responsible for typographical errors and we reserve the right to limit purchase quantities.

Pricing Subject to Change Without Notice.

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Pick-Up - Order Acceptance

Possession of advertising, marketing or any other material does not constitute authority to buy from Castle Wholesalers. Castle Wholesalers reserves the right, at any time, to accept or decline any order for any reason.

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Pick-Up - Back orders

Castle Wholesalers does not back order regular stocked items but will back order specially ordered items.

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Building Supplies | Electrical & Lighting | Building Hardware | Wholesale Tools | Industrial Cleaning Supply
Fasteners & Anchors | Garden Supply | Paint & Paint Supply | Plumbing Supply & HVAC | Power Tools
Plumbing Fittings | Work Clothes | Locks & Security | Wood Working Tools | Power Tool Accessories
Dickies | Honeywell Thermostats | Kidde | Klein | Kwikset | Milwaukee | Purdy | Shop-Vac | Stanley

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